Reviews
Just signed up with Kyle to replace an existing unit that's 14 years old. We are going to be able to upgrade to a ductless unit thanks to him and Lane Electric. He was very informative and easy to chat with. He stayed professional despite my rantings lol. Thanks for your time.
What great people and what great service. From consultant, Kyle to installers David and Trevor, I can't say enough how professional they were. I will recommend Comfort Flow to everyone. Best of all it is starting to get cold outside and now we have heat. Thanks to all at Comfort Flow.
Great company. Their on time and do what they say their going to do. We've had our AC fixed and have regular maintenance to prevent problems from arising. Love working with Chad Doney he very helpful and professional
It's 90 degrees outside and, like a genius, you decide to upgrade your thermostat to one of those fancy shmancy smart thermostats. You turn off the AC breaker, because you aren't an idiot, and swap out the thermostats. Put everything back, flip the breaker back on...and nothing. No power to the HVAC unit at all or the shiny new thermostat. Panic sets in, along with visions of broiling in the hot summer sun...
If this sounds familiar, then you were probably watching me panic while I was trying to troubleshoot why in the heck my furnace and electronic air filter weren't turning back on yesterday. Thank GOODNESS for Comfort Flow and their awesome technician, ANTHONY.
I called at 5:30 pm and their after-hours person, who was very sympathetic to my plight, told me someone would call me soon. 10 minutes later, Anthony called. After I explained what happened, he knew exactly what the problem is, told you the furnace is on a separate breaker, and walked me through opening the furnace panel to find the fuse. It's charred on the inside. Oh...so it isn't something that require a $100+ service call? It's a $3 fix?!
10 minutes and one trip to an auto store later, my furnace, AC unit, and shiny new thermostat was back up and running!!
Thank you, Comfort Flow, for being awesome and having excellent technicians like Anthony.
I am writing to express my profound thanks for your reimbursement of my recent repair invoice. This was a surprising and extremely generous action on your part.
To recap the repair issue , 18 month old Trane HVAC system needed a new expansion valve which was a covered by the warranty. What the warranty did not cover was the 6 hours of labor to replace the valve, and the new freon that was necessary, which amounted to $840. I felt the manufacturer needed to take more responsibility for this product and i contacted Comfort Flow last week for the purpose of finding out who i should write to at TRane to get the best ear for my complaint.Imagine my surprise when i was told by Ken that Comfort Flow was going to refund my money. When i argued that the fault was not Comfort Flows and i had nothing but praise for your company over your many year of service to me, Ken told me in effect that i was a loyal customer and your company had decided to refund my payment of this invoice.
Great team of people. You don't see that kind of service anymore.
Sales rep was smart, efficient and presented himself well. Follow up and response to questions was prompt and helpful.
The installers arrived on time and start the job. It was a stressful morning - the day before my husband had passed. I has to be gone all day and came home at 8pm to a warm clean house. Thank you Comfort Flow!
We are really pleased with the product. Everyone was very helpful and professional. Thanks!