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I am writing to express my profound thanks for your reimbursement of my recent repair invoice. This was a surprising and extremely generous action on your part.
To recap the repair issue , 18 month old Trane HVAC system needed a new expansion valve which was a covered by the warranty. What the warranty did not cover was the 6 hours of labor to replace the valve, and the new freon that was necessary, which amounted to $840. I felt the manufacturer needed to take more responsibility for this product and i contacted Comfort Flow last week for the purpose of finding out who i should write to at TRane to get the best ear for my complaint.

Imagine my surprise when i was told by Ken that Comfort Flow was going to refund my money. When i argued that the fault was not Comfort Flows and i had nothing but praise for your company over your many year of service to me, Ken told me in effect that i was a loyal customer and your company had decided to refund my payment of this invoice.

- Lynda L.

Great team of people. You don't see that kind of service anymore.

- Jim I.

Sales rep was smart, efficient and presented himself well. Follow up and response to questions was prompt and helpful.

- Mark R.

The installers arrived on time and start the job. It was a stressful morning - the day before my husband had passed. I has to be gone all day and came home at 8pm to a warm clean house. Thank you Comfort Flow!

- Betty E.

We are really pleased with the product. Everyone was very helpful and professional. Thanks!

- David W.

Top quality service from start to finish, Comfort Flow rocks and always knowledgeable, professional and courteous.

- Dale G.

Very impressed with all the people i dealt with. Sincere, considerate and gladly explained everything. Will highly recommend.

- Barbie G.

Found all the staff to be very courteous and professional starting with Dan for diagnosing the problem to Kyle for his design of equipment and the installers for their neat and professional work. Thank you!

- Tom F.

I was very impressed by the knowledge and understanding Kyle Hampton had about the various furnace options available to us. Thanks Kyle, very pleased wit the end result.

- Lee R.

Everyone I worked with was very professional and appreciate know what was going to happen next without having to ask. Thank you Ian, pleased with my new Furnace. Looking forward to using my A/C this summer.

- Wenda M

Thanks for installing our new Furnace / Air Filter / Heat Pump system. Everything is working well and we are very pleased.

- Glenn O.

Installation was timely, neat, clean and efficient. The workmen we courteous and knowledgeable. We appreciate the efficiency of the paperwork for rebates.

- John E.

I like the way chad presented your products and services. No hard pressure and was available when i had questions. Chad was a very thorough throughout the sale and job. Thanks Chad!

- Loris

Keith and his crew did an awesome job. They were courteous, cleaned up everything at the end of the day, and exceeded our expectations in terms of the install. Thank you!

- John O.

What a stellar group of employees you have. Just great. From Kyle, Mike, Taylor and the others, everyone was so professional, personable and capable. Can't thank everyone involved enough.

- Kathleen M.

Very professional from sales, production department & installation. I will (and have) recommend CFH to my friends and neighbors.

- Barb T.

You guys were awesome! Start to finish.

- Kelley & Chris K.

We are very impressed with the way Comfort Flow let us know what to expect from day one, starting with the estimate from Kyle. Thank you.

- James W.

Installation was prompt, installers were familiar with what needed to be done. We are very happy with the results.

- Joe T.

We are so impressed with your company and your people. The technician gave so much of his time and attention. We have rarely worked with such a thorough, competent, respectful and excellent company.

- Susan V. & John B.

I have very much appreciated the continuous good service that CFH has provided us over the past 38 years.

- Dean T.

Everyone from CFH was terrific, the electricians as well. My installation was a bit more complicated than most and they worked hard to make it work. We had a couple of problems but I think the kinks got worked out.

- Jody H.

Your employees were all helpful, friendly and professional. I would highly recommend your company to someone else.

- Gilbert R.

Comfort Flow Heating has been great to work with and have kept our unit running perfectly.

- Debbie C

All interactions with your company have been stellar. I have been a customer for a very long time—I’m never not satisfied.

- Jody H

Good company. My heat pump has worked well for over 10 years. Very friendly employees.

- Mark B

Repair technician seemed very professional and efficient.

- Lois H

Very definitely the BEST service ever. You are there when we need you.

- Sadie J

We have used Comfort Flow since we purchased our manufactured home. The heat pump was already in and we have always had a maintenance agreement. Comfort Flow’s employees have always been excellent. I’m glad we use this company.

- Beverly T

Thanks for going above the call of duty to help solve my heating and cooling problems. I greatly appreciate the sending of one of your employees to repair my furnace. Your employees were efficient, mannerly, friendly, and left nothing to be cleaned up. The office girls are pleasant and anxious to be helpful.

- Marie S

Your technicians are patient and helpful.

- Mrs. George F

I would like to express my appreciation of service given by Diane & Eric on 12/29 & 12/30. I did not feel rushed when I asked questions. I was given courtesy and complete satisfaction during their time spent in our home. I understand the service given and explanations shared through their expertise. Their combination of professionalism along with a friendly demeanor made my experience with Comfort Flow one that I will not hesitate to share with others!

- Karen A

I just want to thank you for the work you performed at my house servicing my furnace on November 8th. Drew Schacht was very efficient, pleasant, courteous and considerate, definitely very professional in every respect. I am very appreciative of the way your company has always treated me since I purchased the Trane furnace from you. Drew helped me renew the agreement for another year.

- Louis V

Jeremy VanOrdstrand did an amazing job. Can’t tell you how pleased we are with him. We would definitely like to have him back. Outstanding job!

- Wanda S

Greg & Brandon did a duct cleaning and they were incredibly professional and did a great job. It’s refreshing to see such great work ethic!

- Mike F

To all at Comfort Flow,

We want to thank everyone for helping us get our new Trane heat pump installed.

Kyle answered all our questions and was very knowledgeable about the product, rebates and all financing options available.

Mike came out and explained just how they would do the actual install and gave advice on where the heat pump should sit.

The installers, Adam, Lynn and Mitch were glad to answer all of our questions and worked non stop to get the job done quickly. When the guys left, there wasn't any mess left for us to clean up.

Every one of the people we came in contact with at Comfort Flow were courteous, helpful and on time. They were all here when they said they would be and are some of the most professional people we have dealt with. The owners of Comfort Flow can be proud to have such great employees.

We are enjoying the nice, comfortable, even heat throughout the house and know that our electric bill will be less.

We will gladly recommend Comfort Flow to our friends and neighbors.

Thank you again!

- Jeff & Carole C.F.

We are so grateful for, and so impressed with, our new heat pump system. Adam, Lynn, and Mitch did such a great job. We had expected the work to take two full days and that we would have to wait for at least two weeks for the installation to even start. Needless to say, we were thrilled when Kelly called to set up the work appointment for this week.

The unit is so quiet. And keeping the fan going to circulate the air throughout the home has made things very comfortable in every room. You were correct when you said that we would want to adjust our heat and cool set points. It cools so much better that we had to move our cooling point up a b it higher. The new thermostat is SO cool. We love it all!

Thank you so much for helping us get the new system and for getting it scheduled so quickly. We are thrilled! Please pass on our gratitude to the guys for doing such a great job. We are very grateful.

- Jake & Donna H.