Reviews
I am writing to express my profound thanks for your reimbursement of my recent repair invoice. This was a surprising and extremely generous action on your part.
To recap the repair issue , 18 month old Trane HVAC system needed a new expansion valve which was a covered by the warranty. What the warranty did not cover was the 6 hours of labor to replace the valve, and the new freon that was necessary, which amounted to $840. I felt the manufacturer needed to take more responsibility for this product and i contacted Comfort Flow last week for the purpose of finding out who i should write to at TRane to get the best ear for my complaint.Imagine my surprise when i was told by Ken that Comfort Flow was going to refund my money. When i argued that the fault was not Comfort Flows and i had nothing but praise for your company over your many year of service to me, Ken told me in effect that i was a loyal customer and your company had decided to refund my payment of this invoice.
Great team of people. You don't see that kind of service anymore.
Sales rep was smart, efficient and presented himself well. Follow up and response to questions was prompt and helpful.
The installers arrived on time and start the job. It was a stressful morning - the day before my husband had passed. I has to be gone all day and came home at 8pm to a warm clean house. Thank you Comfort Flow!
We are really pleased with the product. Everyone was very helpful and professional. Thanks!
Top quality service from start to finish, Comfort Flow rocks and always knowledgeable, professional and courteous.
Very impressed with all the people i dealt with. Sincere, considerate and gladly explained everything. Will highly recommend.
Found all the staff to be very courteous and professional starting with Dan for diagnosing the problem to Kyle for his design of equipment and the installers for their neat and professional work. Thank you!
I was very impressed by the knowledge and understanding Kyle Hampton had about the various furnace options available to us. Thanks Kyle, very pleased wit the end result.